Support
EpicWarden support
Email us and someone who builds EpicWarden replies within one UK business day.
hello@thirteenpoints.co.uk
On Gmail or Outlook in the browser? Copy the address and paste it into a new message.
Reporting a problem
EpicWarden keeps all of its data inside your Jira site, so we can't see your Epics. These four things are usually enough for us to reproduce a problem:
- The Epic key, for example
ABC-123. - What you expected to happen, and what happened instead.
- The exact error text, if the panel showed one.
- A screenshot of the panel, if you can share one. Crop out anything confidential.
Setup questions are often answered faster in the documentation, which covers every setting.
Feature requests
Send them to the same address. Tell us the job you're trying to do, not only the feature: "I need to show a client exactly what changed since sign-off" tells us more than "add a PDF export."
Security reports
Email the same address with Security in the subject line. Security reports go to the front of the queue. Please don't post details publicly until we've replied.